|
The first most important thing is to announce the winners of the National Customer Service Week competition: First Prize goes to Vanessa Lincoln at Camden Council - Secret Service: Licence to Thrill Your Customers by Colin Turner Second Prize goes to Metin Eryigit at Wandsworth Council - The Handling Complaints Pocketbook (Management Pocketbooks)by Angelena Boden Third Prize goes to Sandra Rene at Lambeth Council - Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers by Michael Heppell Congratulations to the winners. And now the consolation prize. What's the one most important thing (according to Mori) to increase your customer satisfaction ratings? Are you ready? It's do what you say. Not rocket science to quote the CEX of Lambeth Council, but certainly worth knowing. (And doing!) Have a great month creating more satisfied customers. Best wishes, Peter Peter Tattersall
Managing Director
|
