Course Aim: To provide participants with a principled approach to negotiating agreements, and a framework for reaching intelligent outcomes.

Objectives: Participants will learn how to:

Preparing to negotiate

- separating the people from the problem

- uncovering peoples interests

Preparing to negotiate

- inventing options from which both sides can gain

- developing objective criteria to achieve a fair outcome

Dealing with tough negotiations

- recognise and counter unprincipled negotiation tactics

- getting past a refusal to negotiate

- dealing with people who have more power than you

“One of the most effective courses I have attended.”
John Carlton Evironmental Health Officer London Borough of Greenwich

“Excellent, clear and relevant, met my objectives.”
Jacky Grant Age Concern

“Very useful tools for work and elsewhere.”
Eugene O’Connell Housing, London Borough of Hammersmith and Fulham

“This is a well-structured course with excellent delivery”
Adeola Osuntola Housing Directorate London Borough of Wandsworth

“Excellent. A very good course.”
Frances Downing HNOA, London Borough of Hammersmith and Fulham

“Excellent. I think my service managers should attend the course.”
Janet Middleton Senior Contracts Officer London Borough of Greenwich

“The standard of training was excellent.”
Bola Oloyede Contracts Unit London Borough of Greenwich