Homepage
About Us
Training Courses
Clients
Application Form
Resources
Monthly Tips

peter@
tattersalltraining.com
Telephone:
0800 093 5872
Write:
tattersall training
41 Craignair Road
LONDON
SW2 2DQ

Tattersall Training
Tattersall Training courses
Course index Full Course Info
Tattersall Training Course
Keepsafe - How to Handle Potentially Violent Customers

For frontline staff and managers

Course Aim: To provide highly effective strategies for improving personal safety in threatening and potentially dangerous situations.

Objectives: Course participants will learn how to:

  • Recognise potentially dangerous situations
  • Create personal safety plans
  • Manage stress in threatening situations
  • Recognise when a situation is escalating
  • Escape from dangerous situations
  • Following up a incident effectively

    Length: One day

    Size: Up to twelve people

  • Programme
    Day 1
    09:30 Defining violent behaviour
    10:30 BREAK
    10:45

    Recognising danger zones

    Creating plans to improve personal safety

    12:45 LUNCH
    13:45 Controlling your own reactions effectively
    15:00 BREAK
    15:15 Escaping from dangerous situations
    16:00 Following up a incident effectively
    16:30 FINISH

    Customer Feedback


    “Excellent. Very useful, easy to understand and follow.”
    Amerjit Kaur Children and Families

    “Excellent. Very relevant and helpful. Went above my expectations.”
    Veronica Bobb Children and Families

    “Excellent. I wanted to know how to write shorter sentences.”
    Val Smith Administrator, Training Section

    “Excellent. I will use less jargon and use shorter sentences.”
    Marc Robert Administrator, Family Resource Centre

    “Excellent. I will implement it every day.”
    Lisa Jackson Administrator, Social Services

    “Excellent. Very relevant to my job.”
    Maxine French Administrator, Social Services

    “Excellent. I feel I can write to service users more comfortably now.”
    Manmeet Singh Administrator, Family Resource Centre



    back to top
    Course index Full Course Info