Objectives:

• To understand what assertiveness is and is not
• To practice and improve assertiveness skills
• To deal more effectively with criticism, anger and conflict
• To improve the way you handle aggressive, manipulative and passive people

Length: Two days

Size: Up to twelve participants

Bill of Rights

The power of our belief systems

Verbal & non-verbal behaviour

Making requests

Saying No! (including Broken Record) Review of day

Opening circle, review/practice of day one techniques

Understanding and dealing with guilt