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peter@
tattersalltraining.com
Telephone:
0800 093 5872
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tattersall training
41 Craignair Road
LONDON
SW2 2DQ

Tattersall Training
Tattersall Training courses
Course index Full Course Info
Tattersall Training Course
How to Handle Aggression and Violence

For frontline staff and managers facing aggressive behaviour.

Course Aim: To provide highly effective strategies for defusing aggression, and staying safe in threatening situations.

Objectives: Course participants will learn how to:

  • Positively influence difficult behaviour
  • Stay in rapport with challenging customers and clients
  • Use a systematic method for defusing aggression
  • Respond effectively to abuse and threats
  • Escape from dangerous situations
  • Follow up an incident effectively
  • Length: Two days

    Size: Up to twelve people


    Programme
    Day 1
    09:30 Defining aggression and violence
    10:30 BREAK
    10:45 Recognise danger zones
    11:45 Create personal safety plans
    12:45 LUNCH
    13:45 Control unhelpful personal reactions
    15:00 BREAK
    15:15 Escape from dangerous situations
    16:30 FINISH
    Day 2
    09:30 Positively influence difficult behaviour
    10:30 BREAK
    10:45 Stay in rapport with challenging customers and clients
    12:45 LUNCH
    13:45 Use a systematic method to defuse aggression
    15:00 BREAK
    15:15 Follow up an incident effectively
    16:30 FINISH

    Customer Feedback

    "Absolutely brilliant."
    Peter Tartersan Housing Department LB of Tower Hamlets

    "Excellent, thoroughly enjoyable, I learned a lot."
    Rosie Haydell, Housing Department, Birmingham City Council

    “Excellent – very well presented and delivered.”
    Kishan Bhugon, Staff Nurse, Hillingdon Hospital NHS Trust

    "Course was very effective and positive."
    Julie Rayman, Social Worker, Berkshire Social Services

    “Very good, especially responding effectively to a multi-disciplinary group.”
    Vivian Nash, Administrative Coordinator, South Kent Community NHS Trust

    "Excellent - all of it was useful."
    Kim Holland, Customer Adviser, Bracknell Forest Borough Council

    "An extremely relaxed and learning friendly environment was created."
    Sharon McAteer, Senior Social Worker, Staff Development and Training, North Down and Ards Community Health Trust

    "The course was excellent and very rewarding."
    Evelyn Pavlovic, Bailiff, Local Taxation Services, Brighton and Hove Council

    "Excellent course - put over in a very supportive caring but challenging way."
    George A Douglas, Care Manager, Bracknell Children and Families

    "A good course with an excellent trainer."
    Martin Tomkins, Technical Assistant, Housing Services, London Borough of Greenwich

    "A very useful course delivered expertly in a relaxed environment."
    Narinder Padwal, Housing Officer, London Borough of Hounslow



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    Course index Full Course Info