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tattersalltraining.com
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0800 093 5872
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tattersall training
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LONDON
SW2 2DQ

Tattersall Training
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Tattersall Training Course
Handling aggression and tense situations

For School Crossing Patrol Off
Course Aim:To provide highly effective strategies for defusing aggression and dealing with tense situations. Participants will use the session to:

  • Identify key concerns and priorities when responding to situations
  • Share their experiences in dealing with incidents
  • Consider options and consequences for responding to situations
  • Develop best practice approaches from past successes
  • Recover from a distressing incident quickly

    • Length: Three hours

    Size: Up to twelve people

    Programme
    Day One
    10:00 Arrivals
    10:15 Welcome and introductions
    10:30 Identify key concerns and priorities when responding to situations
    10:45 Case studies: options, consequences and best practice
    11:30 Break
    11:45 Case studies: options, consequences and best practice
    12:30 Recover from an incident quickly
    12:50 Evaluation of session
    13:00 Finish
    Customer Feedback

    "Excellent. I think it was very impressive."
    Les Mustin SCPO

    "Excellent. Especially different ways of talking to people."
    Comfort Owuye SCPO

    "All of it great, very good course."
    Sheila Bastings SCPO

    "It was an all round excellent course."
    Patrcia Bohan SCPO

    "All aspects of the course were effective. Excellent."
    Patrcia Bohan SCPO

    The practical improvement was the most effective. Very good."
    Nicholas O'Brien SCPO

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    Course index Full Course Info