Course Aim: To enable service managers to plan and implement an improvement programme that will deliver customer service excellence.
By the end of the course participants will have learnt how to:
Set organisational, team & individual objectives to deliver excellent customer service
Create a customer focused culture within a team
Organise a team to deliver reliable customer service
Use effective communication methods
Motivate, empower and inspire a team to exceed customer service expectations
Length: Three days with a 9 hour work assignment
Size: Up to twelve people
|
