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 | Arranging Meetings
For senior adminstative staff | |
| Creative Thinking and Innovation Skills
For managers and professionals | |
| Effective Speaking Workshop
For everyone | |
| Excellent Customer Service
For all staff and managers who deal with customers | |
| Excellent Customer Service for Contact Centre Staff
For staff and managers | |
| Get it Write
For all | |
| Handling Aggression for School Crossing Patrol Officers
School Crossing Patrol Officers | |
| How to be Assertive
For all staff | |
| How to Handle Aggression and Violence
For frontline staff and managers | |
| How to Handle Aggressive Customers on the Telephone
For everyone who deals with customers | |
| How to Handle Customer Conflict on the Telephone
For staff dealing with customers by telephone | |
| How to Make Meetings Work
For staff who chair or contribute to meetings | |
| How to Manage and Reduce Stress
For all | |
| How to Manage and Reduce Stress for Managers
For managers | |
| How to Negotiate Agreements
For all staff | |
| How to Write Professional Reports
For managers and staff required to write formal or semi-formal reports | |
| ICS FirstImpressions Course
Staff aspiring to become customer service professionals | |
| ICS ServiceManagement course
Managers and supervisors who aspire to become professional customer service managers | |
| Keepsafe - personal safety when working alone
For frontline staff and managers | |
| Mindboost - how to get the best from your brain
For all staff | |
| Powerful Presentations
For managers and staff | |
| Report it Write
For staff with little or no experience of report-writing | |
| Return to Study
For all | |
| Speaking as a Woman…
For women | |
| Time Management
For managers and professionals | |
| Working from Home
For part or full time home workers | |
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